Full-Time PEGA CDH Delivery Lead

We are seeking an experienced Project lead to manage the end-to-end implementation of Pega Customer Decision Hub (CDH) solutions.

This individual will play a critical role in planning, coordinating, and executing Pega CDH projects to drive business outcomes and customer engagement strategies.

Ideal candidate requirements:

• Proven track record of delivering complex Pega-based implementations
• Excellent leadership and communication skills
• Ability to manage cross-functional (on, near and offshore) teams in a fast-paced, dynamic environment

Key Responsibilities:

• Lead the end-to-end delivery of Pega CDH implementation projects, ensuring they meet business objectives, timelines, and budgets. (Proven experience leading Pega CDH implementation projects is a mandatory requirement)
• Define and document project scope, goals, and deliverables in collaboration with stakeholders, technical teams, and business partners.
• Develop and maintain detailed project plans, schedules, resource allocation frameworks and other documentation required to achieve project success.
• Act as the primary liaison between business stakeholders, technical teams, and third-party vendors.
• Drive project governance and ensure adherence to industry standards, organizational guidelines, and Pega implementation best practices.
• Identify, manage, and mitigate project risks and issues proactively.
• Ensure successful integration of Pega CDH solutions with existing systems and business processes.
• Facilitate routine scrum ceremonies and stakeholder communication.
• Foster a culture of collaboration and continuous improvement within the project team.
• Promote CDH solution and delivery best practices within and across projects.

Experience & Skills:

• Minimum 10+ years of experience in project management, with at least 3+ years managing Pega implementations (Pega CDH experience required).
• Strong understanding of Pega CDH architecture, features, and capabilities, including Omni Channel Personalization, AI, Analytics, Next-Best-Actions and Real-Time Decisioning.
• Proven ability to manage large-scale, multi-functional teams in complex environments.
• Experience with Agile & Scrum delivery methodologies.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical and problem-solving abilities, with a focus on delivering value-driven solutions.
• Proficiency in project management tools such as Jira, or similar platforms.
• PMP Certification preferred.
• Ability to travel domestically, as needed.

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