Full-Time Principal Content Architect

• Design structured content models using DITA, XML, and JSON to support AI-readiness and modular reuse.
• Define metadata schemas, tagging strategies, and governance frameworks to enable semantic search, auto-tagging, and LLM consumption.
• Partner with AI engineering teams to integrate content into GenAI workflows, knowledge graphs, and conversational interfaces.
• Lead cross-functional workshops to align content architecture with product, UX, and localization goals.
• Develop and maintain authoring templates and CCMS integrations that support scalable content operations.
• Evangelize best practices for intelligent content delivery, including accessibility, localization, and personalization.
• Drive content optimization through insights, analytics, and AI-generated feedback loops.

• Accelerate time-to-market through AI-generated content and workflow automation.
• Improve content discoverability and relevance via semantic tagging and metadata governance.
• Enhance customer engagement through personalized, intelligent content experiences.
• Support AI-driven governance and proactive content optimization.

• 8+ years in content architecture, information architecture, or content strategy.
• Deep expertise in structured content formats (DITA preferred; XML/Markdown/JSON acceptable).
• Experience with CCMS platforms (e.g., Heretto, SDL Tridion, AEM Guides, IXIASOFT).
• Familiarity with GenAI tools (e.g., LangChain, Hugging Face, ServiceNow AI Platform, Writer AI), LLMs, and prompt engineering.
• Proven ability to design content systems that support AI search, summarization, and dynamic delivery.
• Strong collaboration skills across strategy, product, engineering, and UX teams.
• Excellent written communication and information design skills.

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