Full-Time Principal Product Designer, AI/ML

Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This role is part of our Product Design team with the mission to create product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design.

At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management. This role is for our Conversational AI Experiences team, designing intuitive interfaces that enable users to engage with our AI Assistants through both conversational and search experiences.

What you get to do in this role:

• Lead large, cross-product, strategic initiatives.
• Drive product experiences that exemplify beautiful design.
• Provide strategic direction, vision, and leadership for collaborative efforts with multidisciplinary teams.
• Act as an industry influencer and thought leader.

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• 15+ years of relevant design experience.
• An inspiring portfolio demonstrating formative contributions to design language, strategy, processes, and standards, up to company level.
• Strategic advocate for design and for users at the cross-functional senior leadership and executive level.
• Seen as a thought leader in a company and industry.
• Influence skills and drive to define design strategy across multiple products and/or complex horizontal initiatives.

Basic Qualifications:

• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction.
• Experience participating in the complete product development lifecycle of web and/or software applications.
• Experience in user experience design or industry experience (corporate, software, web or agency)

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