Full-Time Principal Technical Consultant, Creator Workflows

This role is part of the Creator Workflows and Platform Expert Services team and will be a functional and technical expert on ServiceNow's front-end technologies.

Ideal Candidate: Passionate about the intersection of human needs and business impact, thrives in a fluid work environment, self-motivated partner/leader, hands-on maker, and can synthesize diverse perspectives. Exceptional designer OR developer with some capability in the other discipline will also be considered.

What You'll Do:

• Build ServiceNow user experiences considering customer design, responsiveness, and WCAG 2.1 accessibility (HTML, CSS, AngularJS, SASS, Bootstrap 3, JSON, REST APIs) across all ServiceNow solutions.
• Lead customer design workshops around Service Portal, Workspace, and Mobile
• Transform co-created future state narrative design into an experience, then enhance and refine through validation of design concepts
• Act as a liaison between customer and third-party design/creative teams and customer leadership and stakeholders to ensure optimum functionality, performance, accessibility, scalability, and security
• Draft technically focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
• Create and deliver front-end solutions that consider long-term technical architecture, process design, and ServiceNow technical standards
• Support the engagement efforts related to Platform-wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
• Advise customers in their efforts to take advantage of the ServiceNow Front End capabilities in their efforts to improve their existing processes and user experiences
• Guide and provide ad-hoc oversight and enablement for the customer’s future administrators throughout the engagement
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Juggle multiple and complex projects/initiatives
• Promote continuous improvement practices for delivery/engagement materials
• Support specific sales activities when required
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 30% travel, depending on customer needs and internal meetings

Minimum Qualifications:

• At least 8 years of configuration or development experience – ServiceNow app dev, web development, integrations, ServiceNow portal, workspace, and mobile solutions
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• Experience developing with common JavaScript frameworks (AngularJS, React, etc.) and consulting on UX-related projects
• Experience with Web Technologies (HTML, Web Services, Bootstrap 3, CSS, etc.) and working with SaaS technologies
• Applying a User-Centered Design mindset and methodology when working on product designs
• Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
• Proven team player and team builder

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