Full-Time Project Manager

Project Managers lead and execute projects in support of Granicus’ suite of Software as a Service (SaaS) solutions. We do this through teams of communicators and legislative experts and subject matter experts. Project Managers have access to in-house strategists, implementors, designers, developers, and trainers who share Granicus’ standards of excellence across client deliverables and relationships. Strong candidates have a proven track record of successfully managing projects for government clients, as well as demonstrated leadership capabilities. A desire to be part of a results-driven, client-focused, fast paced team who loves the mission of providing best-in-class service to clients is a must.

What your impact will look like here

• Manage complex mission driven projects for public sector clients 
• Own the project scope, timeline, and budget
• Responsible for coordination of cross-functional teams to best serve Granicus customers
• Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables 
• Leverage company standard processes and tools for executing, tracking, and billing projects
• Serve as an innovator to strengthen the value of Services projects and to expand offerings 
• Provide expertise as a trusted advisor to internal resources, customers and partners 
• Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices 
• Partner with and consult with internal teams in pursuit of Services opportunities 
• Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects
• Survey and analyze customer satisfaction of projects delivered by department
• Enlist internal stakeholders to help navigate within a customer organization and manage escalations

You will love this job if you have

• Minimum of 3 years+ of experience overseeing complex projects
• Experience managing projects and working with distributed/remote tea
• Have experience and/or enthusiasm for public service, citizen engagement, legislative processes, and digital communication
• Commitment to maintain and exceed Granicus’ standard of excellence in project management, deliverables and personnel
• Enjoy managing simultaneous projects in a fast-paced environment
• Ability to satisfy project and client objectives and achieve consistently high customer satisfaction feedback
• Familiar with digital Content Management systems and web tools
• Demonstrated project management experience, or any equivalent combination of education and work experience
• Proficient use of project management solutions
• Proficient use of Microsoft Office solutions (Word, Excel, PowerPoint)
• Possess superior communication (oral and written) and analytical skills