Full-Time Regional Vice President, Inside Sales

Exciting Opportunity to Join A Place for Mom!

Lead a team of Inside Sales Managers managing a remote team of Welcome Advisors (WAs). WAs are inside sales representatives in a call center environment.

Responsibilities:

• Deliver initial consultations with families on senior care options.
• Refer senior living communities and homecare agencies matching their needs.
• Provide high-quality details to community customers and follow-up sales teams.
• Supervise assignment of Salesforce compensation, targets, and sales incentives.
• Drive sales to achieve move-in goals.
• Manage and lead team to deliver funnel metrics.
• Lead and support Regional Manager team.
• Direct the evolution of sales territories.
• Monitor and analyze sales performance.
• Support sales management in achieving goals.
• Oversee sales reporting accuracy and distribution.
• Recommend revisions to existing reports and develop new reporting tools.
• Build Salesforce growth scenarios and refine long-term strategic plans.
• Coordinate sales forecasting, planning, and budgeting.
• Manage customer complaints and relations.
• Manage customer relations including brand calls, webinars, and meetings.
• Hire, recruit, train, and coach Regional Managers and Welcome Advisors.
• Manage HR issues (LOA, Exits, New Hires, etc.).
• Work with all departments on new systems, programs, processes.
• Collaborate with the development team on new sales technology.
• Collaborate with the learning and development team on training material.
• Required quarterly overnight travel for divisional and organizational sales meetings, and local travel to visit community customers.

Qualifications:

• 4-year college degree.
• Senior leadership experience in a call center environment.
• Thorough understanding of call center metrics and KPIs.
• 10+ years of progressively responsible sales and sales management experience in B2C or SMB sales.
• Proven track record of exceeding sales targets and funnel KPIs.
• Strong problem-solving, analytical, and collaboration skills.
• Project management skills with multiple tracks.
• Excellent customer service, team training, and inspiration skills.
• Ability to work with multiple customers (families and communities).
• Develop clear action plans and drive processes with interdependencies.
• Excellent written and verbal communication, and presentation skills.
• Flexible schedule including nights and weekends.

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