Full-Time Renewals Coordinator

• You will manage invoicing, resolve billing inquiries, and support client retention through efficient renewal operations across our global school portfolio.
• The right candidate will be organized, communicative, and eager to improve processes while collaborating with colleagues across time zones.

This is a great opportunity to learn the inner workings of a global SaaS company serving the international education sector, while building strong foundations in billing operations, client support, and renewals management.

• Generate and process renewal invoices accurately and on schedule using NetSuite and Salesforce
• Coordinate with Finance team to ensure billing accuracy and resolve invoice discrepancies
• Manage renewal timelines and deadlines, ensuring all clients receive timely renewal notifications
• Process contract amendments, student count updates, and pricing adjustments
• Maintain accurate records of all renewal activities and client communications

• Respond to client billing and renewal inquiries via email, phone, and support tickets within SLA requirements
• Provide clear explanations of invoices, pricing, and renewal terms to school administrators
• Coordinate payment plans and billing arrangements for clients with budget constraints
• Escalate complex renewal issues to SEMs and regional leads when appropriate
• Maintain professional, helpful communication with schools across different time zones and cultures

• Coordinate with schools on payment schedules and collection activities
• Work with SEMs to identify and address payment-related risks to retention
• Maintain accurate documentation of all collection activities in CRM systems

• Update and maintain client records in Salesforce and NetSuite systems
• Support month-end and quarter-end financial reporting processes
• Ensure data accuracy across all billing and renewal systems

• Follow and help refine standard operating procedures for renewals and billing operations
• Identify automation opportunities to improve efficiency and reduce manual work
• Support implementation of new billing processes and system improvements
• Collaborate with cross-functional teams (Sales, Finance, Client Experience) on renewal operations
• Assist with special projects related to billing, collections, and client retention

• CRM Proficiency: Basic knowledge of Salesforce or similar CRM systems
• Financial Systems: Experience with billing/invoicing software (NetSuite preferred)
• Data Management: Strong Excel/Google Sheets skills for data analysis and reporting
• Communication Tools: Proficiency in email platforms, video conferencing, and support ticketing systems

• Language Requirements: Fluent English (written and verbal) required
• Client Service: Strong customer service orientation with professional phone and email manner
• Written Communication: Excellent written skills for client correspondence and documentation
• Cultural Awareness: Ability to work effectively with international clients across different time zones

• Process-Oriented: Strong attention to detail and ability to follow systematic procedures
• Time Management: Ability to manage multiple renewal cycles and deadlines simultaneously
• Problem-Solving: Analytical mindset for resolving billing discrepancies and client issues
• Financial Acumen: Basic understanding of subscription billing, invoicing, and collections processes

• Education Sector: Interest in or familiarity with K-12 education and international schools preferred
• SaaS/Subscription Models: Understanding of recurring revenue and subscription business basics
• International Business: Awareness of working with clients across different countries and currencies

What is the last date for applying to the job?

Which countries are accepted for this remote job?