Full-Time Research Operations Manager

We are seeking a Manager for our Research Operations team to grow, optimize, and maintain customer engagement practices for our UX Research & Insights (UXRI) organization – a team of 140+ UX and Product Researchers.

You will be joining a rapidly scaling global Experience Team (EX) of over 1,000 UX professionals (Research, Design, Product Content, and Ops) working to create product experiences that users love.

You will lead a team of Research Operations Specialists and collaborate with cross-functional leadership to ensure our researchers are enabled to deliver impactful work that shapes our product portfolio.

Success in this role will require empathy for how researchers work, while also recognizing the critical part that high-quality participants play in delivering valuable insights and achieving better outcomes for end-users.

Key Responsibilities:

• Build and lead a high-performing team of Research Operations specialists, fostering a culture of collaboration, innovation, connection, and continuous growth
• Design and implement a research panel program to operationalize, scale, and maintain diverse participant panels that support ongoing research needs
• Prioritize and streamline initiatives across multiple workstreams, ensuring your team focuses on high-impact projects that align with business goals and research objectives
• Implement industry best practices in project planning, resource allocation, and risk management to deliver measurable customer engagement outcomes
• Optimize resource allocation (both people and technology) to deliver quality participant recruitment experiences while driving for efficiency and scalability
• Communicate regularly and effectively with key stakeholders, providing updates on the progress and outcomes of team initiatives
• Establish key metrics to monitor OKRs, guide data-driven decision making, and ensure the highest standards in participant sourcing and engagement
• Develop, maintain, and communicate a strategic roadmap that aligns with key stakeholders, ensuring a unified approach to project execution

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