Full-Time Resource & Scheduling Specialist
Brightspeed is hiring a remote Full-Time Resource & Scheduling Specialist. The career level for this job opening is Experienced and is accepting Charlotte, NC based applicants remotely. Read complete job description before applying.
Brightspeed
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Brightspeed is seeking a Resource & Scheduling Specialist to join their team!
As a Resource and Scheduling Specialist, you'll manage technician schedules, maximizing appointment availability for external customers and the field team. This involves schedule and expense management, including overtime.
- Handle calls and emails from technicians/supervisors regarding time-off requests, adhering to union contracts and local agreements. Update schedules and notify technicians of approvals/denials.
- Manage daily, weekly, monthly, and yearly shift bids and schedules.
- Coordinate BSW (Buried Service Wire) scheduling, drop locates, permit acquisition, and request closure.
- Track illness and FMLA occurrences and notify field management.
- Collaborate with the field team on vacation, comp time, and shift allocation using scheduling data for optimal availability.
Qualifications:
- High School diploma or equivalent
- Strong organizational and attention-to-detail skills
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite
- Ability to work rotating Saturdays