Full-Time Resource & Scheduling Specialist

Brightspeed is seeking a Resource and Scheduling Specialist to join our team.

As a Resource and Scheduling Specialist, you'll manage technician schedules, maximizing appointment availability for external customers and the field team, while also handling schedule and expense management related to overtime.

1. Handle calls/emails from technicians/supervisors regarding time off requests, adhering to union contracts and local agreements, updating schedules, and notifying technicians of approvals/denials.
2. Manage daily, weekly, monthly, and yearly shift bids and schedules.
3. Coordinate Buried Service Wire (BSW) requests, schedule drop locates, obtain permits, and close out requests.
4. Track illness and FMLA occurrences, notifying field management.
5. Collaborate with the field team on vacation slot, comp day, and shift allocations based on scheduling tool data for optimal offering.

Qualifications:

• High school diploma or equivalent.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite.

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