Full-Time Salesforce Digital Experience Designer

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through AI. We craft intelligent solutions, integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce, and more, to revolutionize workflows, elevate customer experiences, and deliver results.

Job Overview As a Digital Experience Designer, build compelling interactive experiences for users and deliver impactful business value to clients. Focus on conversational design for voice and text-based solutions. This role works with the AI team to delight customers.

Responsibilities:

• Establish content, strategies, and persona for voice and text-based automated solutions.
• Lead requirement gathering and client design sessions.
• Create client-facing deliverables focused on user interaction and experience.
• Collaborate on intent discovery and natural language models.
• Work with developers and QA testers throughout the project lifecycle.
• Help drive success criteria and reporting.
• Provide analysis and recommendations for deployed solutions.
• Contribute to and maintain design systems across platforms.
• Design and prototype products and provide feedback.

Qualifications:

• Significant customer-facing consulting experience.
• 3+ years user experience and user interaction work experience.
• Degree in design, UX, communication, or related field.
• Experience crafting mockups and prototypes.
• Proficiency with tools like Visio, Lucidchart, Figma, or InVision.
• Ability to use conversational platforms with graphical builder interfaces.
• Collaboration with cross-functional teams.
• Willingness to learn new technologies (e.g., Salesforce Einstein and Agentforce, Amazon Lex, Google Dialogflow).
• Outcome-oriented storytelling ability, demonstrating client ROI.

Preferred Skills:

• Experience designing conversational flows for text-based bots.
• Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems.
• Knowledge of Salesforce Service Cloud or Sales Cloud.
• Experience with prompt writing and generative AI platforms.

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