Full-Time Salesforce UX Designer

Why NeuraFlash: We redefine business futures through AI and technologies like Agentforce. We craft intelligent solutions using Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce, etc. to revolutionize workflows and elevate customer experiences. This role is focused on overall user experience, including conversational, interaction, and visual design.

Responsibilities:

• Design website functionality integrating Salesforce and Amazon platforms.
• Lead requirement gathering and client design sessions.
• Help stakeholders see end-to-end experiences for customers and internal users.
• Generate sitemaps and wireframes for experiences.
• Distill user journeys and personas into understandable media.
• Create visual mockups for web pages, bot UIs, and agent console layouts.
• Establish content, strategies, and personas for automated solutions.
• Learn to build and configure Salesforce solutions (Experience Cloud, bots, etc.).
• Collaborate with developers and QA testers throughout the project lifecycle.
• Drive success criteria and reporting, showing design impact and linking to business value.
• Contribute to and maintain design systems across platforms.

Qualifications:

• Experience in user experience and user interaction.
• Design consulting experience with external stakeholders.
• Ability to build and maintain a design system.
• Proficiency with tools like Figma, Sketch, InVision, Visio, and Lucidchart.
• Willingness to learn new technologies (e.g., Salesforce, Amazon).
• Degree in design, user experience, human-computer interaction, communication, or a related discipline.

Preferred Skills:

• Experience using mockups and prototypes for visual problem-solving and client communication.
• Conversational flow design for text-based bots (e.g., web, in-app, Facebook Messenger).
• Knowledge of user experience research methods or usability testing techniques.
• Knowledge of Salesforce Experience Cloud and Service Cloud.

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