Full-Time Senior Analyst, Collections

The OpportunityCint is seeking a Senior Analyst to join our dynamic Collections and Credit Control team. Reporting directly to the Head of Collections, you will play a pivotal role in supporting our global client base across various regions in the effective management of our Credit Control Department.

As a Senior Analyst within the Collections team your primary focus will be to ensure timely collection of payments, optimizing cash flow and minimizing outstanding debts primarily focused on clients in the EMEA region, with occasional assistance to colleagues in the Americas and APAC regions.

Our collections team also works closely with commercial teams to gain insight into client requirements and facilitate appropriate payment methods as well as collaborating with cross-functional teams to enhance existing processes and foster long-term partnerships with clients.

What You Will Do

• Chasing of overdue accounts and invoices by telephone, and email
• Ensuring all unallocated payments are accounted for and reconciled
• Dealing with customer invoice queries and liaising with staff members to settle queries in a timely manner
• Maintaining and updating account information
• Account Reconciliations
• KPI's - Ensure Monthly Cash Collection targets are met
• Provide client data both internally and externally upon request
• Discuss and report any problematic accounts to the Head of Collections in a timely manner
• Maintain effective communication between customers and colleagues at all times to ensure an efficient and smooth service and customer satisfaction
• Support any relevant audit requests, as and when required

What We Are Looking For

The successful candidate will have 2 – 5 years Credit Control experience, and be used to dealing with a high volume of accounts.

The ability to work quickly and accurately

Excellent customer service skills (both over the phone and face to face)

The ability to multitask and work in a busy environment

The ability to work with initiative to actively obtain the information required

Excellent Excel skills, including use of Pivot tables, V Lookups etc.

Excellent all-round administration skills

Very strong interpersonal and communication skills with the ability to appropriately interact our very varied customer base.

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