Full-Time Senior Collector (Hybrid)

We are seeking a highly experienced Senior Collector to join our credit union team in Dallas.

This pivotal role involves overseeing the collections process from start to finish, ensuring effective debt recovery, compliance with regulations, and exceptional member service.

Key Responsibilities:

1. End-to-End Collections Management: Take ownership of the entire collections lifecycle, from early-stage delinquencies to charge-offs and recoveries.
2. Bankruptcy Oversight: Handle bankruptcy-related cases with precision, including filing claims, monitoring proceedings, and ensuring adherence to all legal protocols.
3. Advanced Member Communication: Lead negotiations with members to resolve delinquencies while maintaining a positive and professional relationship.
4. Compliance Leadership: Ensure all collections practices meet federal, state, and organizational guidelines, including FDCPA, FCRA, and other applicable laws.
5. Process Optimization: Develop and refine strategies to improve recovery rates and streamline the collections process.
6. Mentorship: Provide guidance and support to junior collections staff as a subject matter expert.

Requirements:

• 3-5 years of progressive collections experience in a credit union, bank, or similar financial institution.
• Expertise in bankruptcy filings, collections laws, and debt recovery processes.
• Proven track record of managing high-value and complex collections portfolios with minimal supervision.
• Excellent negotiation, communication, and analytical skills.
• Proficiency in collections software and financial systems (training provided for in-house tools).
• Strong ability to work independently in a hybrid work environment.

Additional Information:

• Hybrid Flexibility: Work remotely while managing in-office tasks as needed, such as handling certified mail and court document filings.
• Compensation: Competitive salary aligned with senior-level expertise.
• Benefits: Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Work Environment: A dynamic, supportive work environment that values expertise and collaboration.

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