Full-Time Senior Digital Content Ops Specialist
Balsam Brands is hiring a remote Full-Time Senior Digital Content Ops Specialist. The career level for this job opening is Senior Manager and is accepting Manila, Philippines based applicants remotely. Read complete job description before applying.
Balsam Brands
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We are seeking a Senior Digital Content Operations Specialist to maintain our e-commerce websites. You'll manage product launches, optimize digital assets, and streamline processes to enhance customer experience.
Responsibilities:
- Website Content Update & Maintenance: Upload and assign product/asset data, update/maintain web pages, coordinate with teams for site merchandising, ensure design/technical specifications are met, and optimize load times.
- Site Audit & QA: Participate in product information QA, resolve discrepancies, conduct routine audits, and ensure merchandising components are updated.
- Documentation: Document internal processes, address gaps to ensure efficient flows, and monitor timely documentation updates.
- Troubleshooting & Resolution: Troubleshoot issues using digital asset/product/content management systems; troubleshoot website load times, and resolve bugs.
- Process Improvement: Ensure asset uploading/naming/categorization standards are met; identify process inefficiencies, and implement tools/workarounds.
- Project Management: Plan maintenance, updates, campaigns, and launches; educate/train teams on ecommerce systems; identify/mitigate risks; participate in technical meetings.
- Digital Asset Management (As Required): Manage Digital Asset System, conduct regular housekeeping, update/scrub data for future use; manage user accounts.
Requirements:
- Bachelor's degree in IT, Computer Science, or related field.
- 2-3 years of relevant experience.
- Ecommerce familiarity & content impact experience.
- CMS (Hybris, Contentstack, etc.) experience.
- Figma or similar tool familiarity.
- Cross-functional team collaboration experience (remote).
- Nice-to-haves: HTML/CSS knowledge; Widen/other DAM tool experience; PIM system experience
Location: Remote, Manila, Philippines (specific metro areas)
Additional Information: Occasional in-person meetings; high-speed internet required (DSL, Fiber, Broadband, not mobile); online assessment; full-time, permanent position with benefits, company-issued laptop provided; benefits include 13th month pay, paid leaves, internet subsidy, healthcare coverage, maternity/paternity/solo parent benefits, professional development, mental health support, company incentives, team building allowance, shutdown week, volunteer time off, bereavement leave.