Full-Time Senior Experience Architect - Partner Design Studio

The ServiceNow Partner Design Studio is looking for a Senior Experience Architect with a passion for innovation, co-creation, and cutting-edge design practices.

This is a unique opportunity to champion human-centered design in partner-branded solutions using an AI-first approach—where AI is embedded into every step of design and solutioning.

What You’ll Do
As a Senior Experience Architect within ServiceNow’s Partner Design Studio, you’ll help partners design, differentiate, and deliver human-centered, AI-powered experiences on the Now Platform. You’ll bridge strategy, design, and technology to translate complex business goals into intuitive solutions that create measurable value for customers and partners alike.

Key Responsibilities

• AI-First Experience Design Lead with an AI-first mindset by using generative and predictive tools to accelerate discovery, ideation, and prototyping across partner engagements.
• Experience Strategy & Co-Creation Guide partners through the end-to-end design journey, from insight to activation, framing opportunities, mapping value, and shaping differentiated experience strategies on the Now Platform.
• Human-Centered Workshops Facilitate collaborative sessions that merge design thinking, service design, and AI-enabled research to uncover pain points, reimagine workflows, and test new experiences.
• Platform Storytelling Translate insights into clear narratives and visual frameworks that articulate the “why,” “what,” and “how” of an experience to bridge user value with platform capability.
• Business Alignment & Outcome Design Support partners in defining go-to-market strategies, user goals, and measurable outcomes by connecting UX to AI-enhanced capabilities.
• Partner Enablement & Advocacy Coach partners on applying ServiceNow Design Thinking and AI best practices; empower them to design with empathy and scale with confidence.
• Cross-Functional Collaboration Work side-by-side with ServiceNow Solution Consultants, Solution Architects, and Engineers to craft future-ready partner experiences.

To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

What Makes You a Strong Fit

• 7+ years in UX strategy, service design, or experience architecture for enterprise software or consulting environments.
• Proven experience facilitating design workshops and translating research into actionable product or service strategies.
• Strong grasp of AI and automation trends, and how they shape modern experience ecosystems.
• Deep understanding of SaaS, PaaS, and platform thinking, ideally within the ServiceNow ecosystem.
• Exceptional communication skills with proven track record of influencing at the CxO level and inspiring cross-functional teams.
• Portfolio demonstrating strategic UX thinking, storytelling, and measurable business impact.
• Industry exposure to Financial Services, Healthcare, Manufacturing, or Public Sector is a plus.

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