Full-Time Senior Partner Operations Specialist

• Triage and respond to inbound partner inquiries (case management)
• Monitor partner adherence to program compliance and oversee internal and external communications with key stakeholders
• Manage partner onboarding communications
• Review new partner account setup to ensure accuracy
• Update account and user setup when program enrollment changes
• Oversee legal requirements including agreement amendments, processing of mergers/acquisitions, rebrands, and partner terminations
• Manage the administration of partner facing communications as needed, including webinars, monthly newsletter submissions, community posts, the oversight of respective calendars, and upload of posts/assets as needed
• Write draft copy for communications as needed in support of key stakeholders
• Proof partner facing newsletters prior to release
• Review and maintain data integrity in CRM periodically
• Support Partner Programs and Strategy team with event planning and logistics management
• Support Programs team as needed on various team projects

• Understanding of a SaaS business and related operations
• Knowledge of relational databases and operating within (Salesforce, CRM, etc)
• Familiarity with channel programs
• Ability to use formulas and other tools in Excel to prepare data sets for analysis
• Aptitude to identify or modify processes to drive efficiency as the business grows
• Ability to apply critical and out of the box thinking to solve moderately complex business problems
• Written and verbal English communication skills for internal and external communication with key stakeholders and partners
• Ability to respond gracefully to challenging inbound communications
• Use of PowerPoint as a medium to convey thoughts to internal and external stakeholders
• Ability to present to internal stakeholders confidently
• Effective time management to meet SLAs in a fast-paced environment
• Requires minimal instructions on new tasks
• Applies good judgment and understands when the business requires a sense of urgency
• Ability to work independently and manage multiple tasks simultaneously
• Capacity to learn and apply new concepts, technologies rapidly
• Ability to work effectively within a globally distributed team environment and coordinate with cross-functional teams
• Ability to adapt to changing requirements in a fast-paced environment

What is the last date for applying to the job?

Which countries are accepted for this remote job?