Full-Time Senior Project Manager

Our Professional Services team is looking for a customer-oriented Senior Project Manager with a track record of delivery expertise on enterprise programs to work directly with customers during the implementation of InsuranceNow.

What You'll Do

Ability to create, maintain, and ‘own’ Project Roadmap for signed customer support efforts.

Ability to track a Project budget forecast for the duration of customer support efforts.

Manages dependencies and timing between work requests.

Ability to draft statements of work and negotiate with customers.

Provide leadership, management, and oversight of a single or multiple Implementation and Support projects.

Demonstrated flexibility in delivering projects using different SDLC methods.

Provide the project team direction and prioritization of activities per defined and agreed.

Builds and fosters strong and trusted relationships with customers. Owns and manages customer relationships during implementation. Determines the appropriate amount of Project Management ‘on-site’ time required to maintain relationships.

Manages customer expectations at both the Project Team and Executive Level through the Project Lifecycle

Holds the Guidewire team and customer team accountable to agreed-upon deliverables and associated milestones, sets expectations around impacts of delays, and manages stakeholder expectations throughout the implementation process. Escalates delays and project impacts appropriately and creates appropriate project artifacts.

Captures, manages, and plans mitigation/resolution of project issues and risks.

Manages internal and external team/stakeholder expectations through daily, weekly, and monthly communications with resources/stakeholders at all levels (team through C level).

Tracks project budget, risks, and issues and reports on a weekly basis, presenting to Customer Sponsor/Steering Committee at least once monthly. Provides suggestions on how to manage delivery to Customer Leadership successfully.

Understands customer Production needs and determines Staffing Model, Release Plan, and Roadmap to meet these needs. Direct team as to this plan.

Balances customer Production Support needs with Implementation activities to ensure overall delivery meets customer needs.

Determines ‘Implementation Support’ budget approach with customer sponsors, and enforces.

Travel based on customer needs; typically with new customer kickoff.

East coast time zone work hours and travel (less than 25%) may be required