Full-Time Senior Service Designer

As a Senior Service Designer at Contact Energy, you'll be the go-to person for service design in your team and with business stakeholders. You'll dive into discovery activities, map out user journeys, and work alongside users to understand their needs and identify areas for improvement. Your job will be to weave service design practices into the business, run workshops, build strong relationships with stakeholders, and analyze data to turn insights into actionable plans. Plus, you'll mentor junior team members and champion service and experience design within the company. This role is key to supporting our Digital Generation and Corporate Productivity programs. You'll make sure our solutions are user-friendly, efficient, and meet business needs.

By leading the discovery phase and turning gathered info into delivery requirements, you'll help us provide the right information at the right time for smart business decisions.

About You: We are looking for a meticulous craftsperson with strong attention to detail, able to cut through to the essence of a problem and extract simplicity from complexity. You should have a strong background in service design and customer experience, including hands-on work with tools, processes, and people.

Key Responsibilities:

1. User Research and Analysis: Conduct interviews, surveys, and observations to understand user needs, and interpret data to inform business decisions.
2. Ideation and Prototyping: Create prototypes to test and refine ideas.
3. Service Blueprinting: Visualize processes and journeys end-to-end, identifying pain points and opportunities.
4. Facilitation and Collaboration: Lead workshops and co-creation sessions, aligning different stakeholders throughout the process.
5. Agile Environment: Comfortable working within a squad and agile setups.
6. Stakeholder Management: Great at building relationships, listening, and asking the right questions.
7. Communication Skills: Craft compelling narratives and explain ideas clearly to both techies and non-techies.
8. Problem Solving: Analyze complex problems to develop solutions while being flexible and responsive to changing requirements and feedback.
9. Business Acumen: Understand ROI, business strategy, and decisions.
10. Mentoring and Coaching: Experience guiding junior team members.
11. Familiarity with Tools: Know your way around JIRA, Confluence, Miro, Adobe XD, and Figma.
12. User Experience Skills: Some background in UX and visual design.
13. Data-Driven Projects: Familiar with data projects and the energy sector.

Our Team Values: open chats, healthy debates, and constructive feedback.

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