Full-Time Senior ServiceNow Engineer - AI/ML

We’re not yesterday’s IT department, we’re Digital Technology. The world around us keeps changing and so do we.

We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. We love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers.

As a Senior Software Engineer specializing in the ServiceNow Platform and AI/ML, you will play a critical role in advancing our Finance POD’s capabilities by leveraging cutting-edge AI technologies.

Your expertise will enable transformative solutions, including customer zero implementations and the creation of custom AI/GenAI/Agentic AI solutions to address complex finance-related challenges.

What you get to do in this role:

• Collaborate with senior developers, data scientists, and stakeholders to design, develop, and deploy cutting-edge AI/ML models and algorithms.
• Analyze Data by collecting, preprocessing, and preparing datasets to support robust model training and evaluation.
• Implement AI/ML Models into scalable, efficient production environments, ensuring seamless integration and reliability.
• Build high-quality, scalable, and reusable code while adhering to software engineering best practices (e.g., Code Reviews, Unit Testing, Continuous Integration).
• Partner with product owners to understand requirements and own the end-to-end development process – from design and implementation to testing and delivering a high-quality product.
• Contribute to designing and launching new features and products while enhancing and refining the existing product suite.

Why Join Us?

This is an opportunity to take your AI/ML expertise to the next level within an exciting and fast-growing organization.

You'll work with talented peers, cutting-edge technologies, and have a direct impact on products that empower our users.

Qualifications:

• Experience: 5+ years of overall technical experience.
• Education: Bachelor’s degree in a relevant field (e.g., Engineering, Computer Science, Business) is preferred, or equivalent professional experience.
• Technical Skills: Proficiency in JavaScript, HTML, and CSS, with the ability to build Proof of Value (PoV) and Proof of Concept (PoC) solutions.
• AI/ML: Experience in AI/ML, building solutions, and delivering impactful use cases is an advantage.

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