Full-Time Senior UX Content Strategist

Experian Consumer Services (ECS) is hiring a Senior UX Content Strategist to join our Customer Experience team.

You will collaborate with a cross-functional product team to create experiences that delight customers and achieve our goals. You will work with product designers, UX researchers, product managers, engineers, and partners to plan and implement the creation of direct-to-consumer financial products that are clear, reasonable, and effective.

You should also be able to envision and implement complete user journeys, contributing content for emails, push notifications, marketing, customer support, chatbot and other complementary channels.

Beyond individual team projects, you will also help define, develop, and document tools and processes that have strategic benefit across the organization, such as internal style guides, generative AI tools, content management systems, and messaging playbooks.

Responsibilities:

• Collaborate with product designers to co-design experiences.
• Master our internal style guide.
• Take ownership of content deliverables.
• Create performance-driven content.
• Be a mentor and resource for other content designers.
• Influence content best practices.

Qualifications:

• Bachelor's degree in UX design, communications, marketing, or similar field.
• 4–8 years of experience in content strategy or UX writing for digital product design.
• An impressive portfolio showcasing professional UX writing and content strategy work.
• Experience translating internal style guidance, UX best practices, our needs, user insights, legal and compliance requirements, and other factors into clean, efficient content.
• Experience collaborating productively with product designers, UX researchers, and product managers in an Agile environment.
• Experience navigating multiple rounds or complex feedback from partners.
• Experience collaborating with UX researchers to incorporate user insights into content strategy.
• High degree of comfort with Figma or equivalent UX design software.
• Experience with LLMs and generative AI.

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