Full-Time Senior UX Designer - Web Experience

We are seeking a talented Senior Web Designer to join our dynamic web team. As a Senior UX Designer, you will be responsible for designing user-centered solutions that enhance the overall experience of Freshworks.com. You will be focused on ensuring customer-centric approaches while continuously working to achieve business goals.

You will collaborate closely with cross-functional teams including product managers, engineers, visual designers and publishers to create intuitive and engaging user experiences.

Your work will involve understanding user needs, defining user flows, creating wireframes and prototypes to bring ideas to life.

The ideal candidate is a self-starter, driven by curiosity and a desire to deliver impact to the business and customer. You will help gather stakeholder inputs, synthesize information, and showcase the art of what's possible.

Key Responsibilities:

• Conduct user research through interviews, surveys, usability testing, and data analysis to gain deep insights into user needs and behaviors. Generate syntheses that can be actioned by product managers and business stakeholders.
• Design wireframes, mockups, and prototypes for new features and improvements, ensuring a seamless and intuitive user experience.
• Develop interaction models and design solutions that are aesthetically pleasing and enhance usability.
• Work closely with product managers, engineers, and other stakeholders to gather requirements, present design solutions, and iterate based on feedback.
• Plan and execute usability testing sessions to validate design decisions and identify areas for improvement.
• Contribute to and maintain design systems and style guides to ensure consistency across Freshworks.com.
• Apply design thinking methodologies to solve complex problems and create innovative solutions that align with business goals.
• Create detailed design specifications and documentation to guide development and ensure designs are implemented as intended.
• Stay up-to-date with industry trends, best practices, and emerging technologies to continually improve design processes and solutions.

Experience: 8+ years of experience in UX design, with a strong portfolio showcasing your design process and outcomes.

Proficiency: Proficient in design tools such as Figma, Adobe Creative Suite, or similar.

Knowledge: Deep understanding of UX principles, design thinking, interaction design, and usability best practices.

Communication: Excellent communication and presentation skills, clearly articulating design decisions and rationale.

Collaboration: Proven ability to work effectively in cross-functional teams and manage multiple projects simultaneously.

Problem-Solving: Strong analytical and problem-solving skills, with a keen eye for detail.

Adaptability: Ability to adapt to changing priorities and incorporate feedback into design iterations.

Innovation and Trend Integration: Continuously explore and evaluate emerging design trends, tools, and technologies. Proactively incorporate innovative design concepts and suggest new approaches to keep our user experience cutting-edge and aligned with industry advancements.

What is the last date for applying to the job?

Which countries are accepted for this remote job?