Full-Time Senior UX Researcher

Our UX Research team plays a major role within a diverse, fun, and geographically distributed design team. We have an oversize impact given our team size by driving select research studies and playing a critical role in multiple initiatives related to UXR, customer feedback, and experience measurement.

As a Senior UX Researcher, you'll have the ability to significant impact our experience and product strategy by leveraging your qualitative skills and innate understanding of what "good" research looks like.

An ideal candidate for this role enjoys digging in deep to complex spaces, and successfully balances rigor with a scrappy, entrepreneurial mindset.

In this role, you’ll:

1. Lead (start to finish) prioritized research efforts across a flagship product
2. Guide teams on best practices when conducting their own research
3. Refine and mature the UX Research function through refined processes/tooling
4. Play a key role in revamping how we connect with customers and document research

We’re looking for candidates who have:

• A track record of leading UX Research using a variety of methods (including qualitative interviews, surveys, field research, and usability testing) to drive experience/product strategy
• Devotion to excellence along every step of the research process alongside the ability to communicate trade-offs when faced with constraints
• An inherent interest in shaping emerging UX Research processes and resources
• The ability to work in environments where thorough documentation and over communication are critical – especially when collaborating with remote colleagues in different time zones
• Passion for asking the right questions and ability to explore all available resources to formulate solutions to complex problems
• An entrepreneurial mindset and exceptionally proactive about guiding strategic thinking in a greenfield, innovative product space
• Experience broadly socializing UX Research findings, best practices, and a user-centric approach throughout an organization
• Demonstrable portfolio or reports of past work that showcase excellent storytelling skills and a breakdown of your research planning, process, and decisions

Nice to have experience:

• UX Research experience with a complex domain space (such as Enterprise SAAS, FinTech, or cryptocurrency)
• Interest in blockchain technology
• Startup environment experience
• Experience with research repositories (e.g., Dovetail) and/or developing customer panels
• Some experience with mixed-methods UX Research and formal quantitative usability testing (e.g., time on task)
• Previous research studies focused on AI solutions and/or user onboarding
• Master’s degree or PhD in a related field

What is the last date for applying to the job?

Which countries are accepted for this remote job?