Full-Time Sr. Account Executive

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Facilitate all operational ongoing maintenance to ensure it is successfully executed
• Own the day-to-day service experience of assigned health plan client by working with the matrix partners as required to ensure issues are resolved promptly and accurately exceeding the customer's expectations
• Facilitate resolution of all escalated requests by working with the Operations Team
• Coordinate activities to support impact reporting, root cause analysis, and full remediation
• Demonstrate a high level of knowledge pertaining to the assigned customer's specific benefit design
• Coordinate 1/1 readiness activities; monitors implementation/set up of new products and groups; scenario testing, facilitate daily updates/progress reports with client and internal functional partners
• Serve as operations lead for internal and external escalations
• Facilitate training of all Optum Rx client-facing systems & tools
• Maintain client action logs and facilitate regular cadence of discussions to review
• Knowledge of all LOBs including Commercial, ACA and Medicare Part D
• Perform other assignments and responsibilities as required by management

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in Client Management or client facing role
• 3+ year of experience working in PBM operations
• Proficiency with MS Suite (Outlook, Word, Excel, PowerPoint, TEAMs)

Preferred qualifications:

• PBM Client Management experience working with Health Plan clients
• Proficiency with RxClaim
• PBM reporting experience
• Complex issue resolution and remediation experience
• Ability to use PBM tools to drive operational activities (reporting, issue management, claims adjudication)
• Multiple LOB experience (Commercial, ACA, Medicare Part D)
• Solid written and verbal communications skills
• Solid organizational skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy