Full-Time Sr. Manager, UX Research, CRM & Industry Workflows

What you get to do in this role:

• Grow and mentor a team of researchers and supporting research roles, ensuring quality and consistency of delivery for the team.
• Guide researchers on the design and execution of generative, formative, and summative research to support product design and development.
• Review and provide feedback on research project plans and research deliverables.
• Coordinate with the Head of Research and Insights and peer Research Managers to set Research team priorities.
• Partner with Design Operations and Business Operations in planning, execution, and new process definition for the broader Experience Organization.
• Set goals and methods to measure research and design success.
• Forecast resource needs and grow the team to provide necessary capabilities and expertise.
• Partner closely with Business Unit and Product Management Leadership to influence the portfolio strategy and roadmaps with validated user research findings from your team.
• Own the operations of the Research team which includes overseeing; resource planning, research budget, hiring process and pipeline, research vendor management, process standardization, and tool selection and usage.
• Building and owning a customer access and recruitment program for conducting and tracking research.
• Oversee team communications by finding creative and compelling ways to present and evangelize research insights throughout the company.
• Be comfortable with architectural definition such as user profiles, workflows, information architecture definition, wireframing, etc.
• Expect to travel up to 20% of the year.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• At least 12 years or equivalent experience applying user research methods.
• Experience growing and managing a team of researchers.
• Experience planning, developing and conducting User Research and Testing.
• Experience working with Enterprise IT software and various mobile, desktop, and emerging UI platforms.
• Comfortable in a customer facing role where you need to represent the brand.
• Knowledge of user interface design, usability evaluation techniques, perception, cognition, task analysis, experimental design and statistics.
• Must have strong written and verbal English communication skills.
• Obsessed with the relentless pursuit of UX perfection.

What is the last date for applying to the job?

Which countries are accepted for this remote job?