Full-Time Sr. Product Manager - Community

The Position: The senior product manager role supports our product offering for community customers. This role needs a strategic thinker with a strong product vision. The successful candidate will balance customer-centric design with reporting, build feedback loops, and evaluate legacy product consolidation; transforming the marketplace into a unified experience. The leader reports to the VP of Product and partners with product leads to formulate long-term strategy.

Who you are: Ideal candidate is a strategic and empathetic leader with a track record of building and scaling marketplace products. Understanding of customer experience, engagement, and sentiment, coupled with analytical rigor to build valuable tools and demonstrate ROI for customers. Skilled at identifying impactful features, using data and intuition to create a streamlined strategy. Thrives in cross-functional settings, collaborating with engineering, design, data, and customer support.

What you will do:

• Support and lead development of a cohesive product vision and translate into a roadmap prioritizing features.
• Define objectives and key results (OKRs) aligning with business goals.
• Develop feedback loops, ensuring insights inform product updates and drive improvement.
• Collaborate with engineering, design, and UX teams to create community-focused features, prioritizing intuitive design.
• Develop and integrate personalized recommendations and content, leveraging user data for tailored journeys.
• Advocate for customer needs using data insights, feedback, and industry trends to anticipate needs.
• Establish ROI and performance tracking systems for customers.
• Evaluate and design comparison tools and analytics dashboards.
• Lead integrations and data-collection initiatives.
• Strategize and manage migration of legacy features to align with the new strategic vision.
• Develop clear communication plans to support customers through transitions.
• Serve as the primary contact for product strategy, fostering collaboration with departments.

Required Skills and Competencies:

Strong product management experience (5+ years), ideally with marketplace experience.

Strategic Vision and Execution: High-level strategic thinker with the ability to translate product vision into action plans.

Data-Driven Decision Making: Experience using reporting tools like Tableau, Amplitude, or Databricks, and performance dashboards.

User-Centric Mindset: Passion for understanding user needs and building products to meet them. Experience in building and scaling products focusing on engagement, and retention.

Cross-Functional Leadership: Proven ability to lead cross-functional teams fostering collaboration.

Product Transition: Experience successfully navigating product transitions, including legacy product consolidation.

Communication Skills: Articulate complex product strategies and inspire cross-functional teams.

Adaptability and Problem Solving: Proactive problem-solver with resilience and adaptability.

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