Full-Time Staff UX Researcher

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home.

We help homeowners know which projects to do, when to do them, and who to hire.

About the Research Team

A high-performing, tight-knit team of embedded researchers closely works with product partners to deliver outstanding user experiences. Researchers tackle complex challenges, generating insights that shape product strategy and user experience.

About the Role

As a Staff UX Researcher on Thumbtack’s New Hiring Experiences team, you will be at the forefront of discovering what’s next. You will use creative, iterative research approaches to guide early-stage product direction.

What you'll do

• Lead fast-paced, mixed-method research to inform early-stage product strategy and uncover new opportunities
• Translate ambiguous problem spaces into clear direction through sharp insights
• Partner closely with design, product, and engineering to rapidly test concepts, iterate on ideas, and shape MVPs
• Craft compelling narratives that influence senior stakeholders
• Inspire a prototype-forward, innovation culture
• Champion a user-centered mindset
• Influence multiple product areas and partner teams

Requirements

• 10+ years of experience leading user research
• Strong emphasis on 0→1 and innovation-focused work
• Experience in sprint-style or agile environments
• Deep expertise in qualitative methods and a mixed-methods mindset
• Proven track record of shaping early-stage product strategy
• Exceptional communication and storytelling skills
• Creative, solutions-oriented mindset
• Strong leadership presence, mentoring researchers, and influencing cross-disciplinary partners

What is the last date for applying to the job?

Which countries are accepted for this remote job?