Full-Time Supervisor - Business Support (Waste)

Permanent, Full Time $97,099.24 per annum plus Superannuation

Join the Waste & Sustainability team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

As the Supervisor – Business Support (Waste and Sustainability), you will play a pivotal role in ensuring the safe, effective, and efficient delivery of services to the Waste and Sustainability department and the Hume community.

What you’ll be doing:

• Provide effective leadership and supervision to Business Support (Waste and Sustainability) group employees, to engage and inspire employees to demonstrate organisational values aligned behaviour, and to optimally achieve service standards.
• Supervise, lead, and maximize the performance of the Business Support (Waste and Sustainability) group by participating in in the induction, recruitment, performance management and training (internal and external) of employees.
• Supervise the services delivered by the Business Support (Waste and Sustainability) group, including ordering and provision of consumables and catering, meeting room setup, meeting agenda development and distribution, minute taking, data entry, customer service, purchase order creation and receipting, distribution of service requests, and administrative support, ensuring service continuity, the achievement of required standards, and the provision of quality support and customer service is maintained.
• Allocate incoming tasks, requests, and activities, to Business Support Officers based on workloads and capabilities, accommodating employee work patterns and stakeholder requests.
• Support, track, and communicate the implementation of actions and the achievement of targets from Council’s strategic documents, including the Waste and Resource Recovery Strategy 2022-2030. Provide regular status updates and reports to the Manager Waste and Sustainability, Coordinator Waste Strategy and Support and other Coordinators.
• Ensure the timely and effective delivery of allocated actions from the department Business Plan.
• Ensure the Business Support (Waste and Sustainability) group is customer focussed, responding to all internal and external enquiries and issues in a timely, accurate and professional manner, in line with Council’s policies and procedures.
• Actively monitor the achievement of service quality and delivery benchmarks, including Service Level Agreements, to meet department, Council, customer, and community expectations.
• Provide input into the development of the Waste Strategy and Support unit's budget.

The skills and experience you’ll bring to the role:

• Experience and working knowledge of waste management and operations.
• Strong understanding of Occupational Health and Safety and experience in applying this within administrative environments.
• Demonstrated supervisory and leadership skills, with a proven ability to manage and guide a small team of administrative or customer service staff, preferably within a Local Government environment.
• Highly refined customer service and communication skills, including the ability to communicate clearly with people from a variety of backgrounds.
• Sound knowledge of relevant contemporary resource recovery and waste management practice and legislation.
• Ability to maintain confidentiality of information and advice.
• Ability to write reports and prepare external correspondence.

Required Certifications & Qualifications:

• Tertiary qualifications in administration, business, management, or a related discipline with relevant experience working in the field.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

• We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.
• We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.
• We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.
• All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

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