Full-Time Supervisor - Oncology Patient Navigation
Guardant Health is hiring a remote Full-Time Supervisor - Oncology Patient Navigation. The career level for this job opening is Manager and is accepting Worldwide based applicants remotely. Read complete job description before applying.
Guardant Health
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Supervisor - Oncology Patient Navigation: Oversees a team supporting patients undergoing diagnostic and genomic testing for active cancer management. Provides additional leadership as the team grows, ensuring optimal support and case management.
Responsibilities:
- Supervise and support a team of Oncology-focused Patient Navigation Specialists, ensuring effective case management, empathy-driven communication, and clinical accuracy.
- Monitor team performance and workload, provide coaching, and support the career development of team members.
- Manage escalated oncology cases involving complex clinical or emotional needs, ensuring timely and appropriate resolutions.
- Partner with Client Services, Lab Operations, and the Sales team to improve diagnostic testing workflows and patient/provider experiences.
- Lead team meetings and engage in regular feedback loops to enhance team collaboration and patient outcomes.
- Track metrics (turnaround time, patient satisfaction, call handling) to continuously improve performance.
- Participate in process and policy development to support a high-touch, high-quality oncology patient navigation experience.
- Ensure compliance with HIPAA, CLIA, and company-specific protocols.
Qualifications:
- Bachelor's degree in Biological Sciences, Healthcare Administration, Nursing, or related field preferred.
- 5+ years of experience in healthcare, patient navigation, diagnostics, or oncology support.
- Supervisory or team lead experience strongly preferred.
- Knowledge of oncology workflows, diagnostic testing, and patient support needs.
- Proficiency in Salesforce or other CRM platforms and Microsoft Office.
- Strong interpersonal skills and emotional intelligence.
- Ability to work in a dynamic, fast-paced environment with evolving priorities.
- Bilingual English/Spanish or other language fluency is a plus.
Hybrid Work Model: Defined in-person and work-from-home days.
Salary: $78,200 - $107,530 (US, Full-time).
Benefits: Not included in salary range. Bonus/Commission/Equity may apply.
Additional Notes: Salary determined by location, skills, experience. Lift routine office supplies; may be exposed to noise, fumes, biohazard in lab environment. Extended sitting required.