Full-Time Support Engineer

Attentive is transforming mobile marketing with AI. We partner with marketers to optimize SMS and email campaigns.

About the Role:

The Support Engineer team seeks curious, problem-solvers to handle customer technical needs. You'll collaborate with Customer Success and Engineering.

Responsibilities:

• Support customers resolving technical issues, including 3rd party integrations, APIs, and data quality.
• Communicate with customers, Customer Success Managers, and internal stakeholders (Zendesk, JIRA, calls/meetings) to understand and resolve issues.
• Translate customer feedback into actionable engineering tasks, managing expectations of internal/external parties.
• Work cross-functionally to triage and mitigate issues with Customer Success, Product, and Engineering.
• Develop strategic, reusable solutions to solve problems.
• Identify and escalate bugs to appropriate teams.

Skills Required:

• Strong problem-solving and communication skills.
• Excellent customer communication, organization, and time management.
• Adaptability and willingness to learn new things.
• Cross-functional collaboration skills.
• Detail-oriented and accuracy focused.
• Understanding of HTML/CSS, and at least one programming language (JavaScript, SQL, Liquid, or TypeScript).
• Knowledge of webhooks, REST APIs, and API documentation.

Education: BS/BA or equivalent.

Compensation: $75,000 - $90,000 annually + equity + benefits

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