Full-Time Field Service Engineer - Microbiology

Job SummaryThe Field Service Engineer (FSE) – Microbiology Specialist provides routine to complex field service and support for Sievers® brand endotoxin and bioburden analytical instruments. Support includes maintenance, verification, validation, repair, and calibration duties, troubleshooting, and user training. This role also supports the Sievers® brand TOC instrumentation line.

Residency Requirement: Resident of the Denver Metropolitan area, within one hour of Denver International Airport. Other locations considered based on candidate qualifications and geographic needs.

Travel Requirement: Frequent overnight domestic travel. Some overnight travel to support TOC customers.

Key Characteristics: Resourceful, self-directed, detail-oriented, motivated. Must enjoy extensive domestic overnight travel and be a "road-warrior". Strong planning, scheduling, and organizational skills are essential. Strong scientific approach to operation, maintenance, and repair of analytical instrumentation. Excellent client focus, and strong written and verbal communication skills.

Duties & Responsibilities:

• Travel to customer sites and perform PM on Endotoxin, Bioburden, and TOC equipment.
• Plan, schedule, and confirm customer services, coordinating travel and parts.
• Maintain admin duties, parts inventory, and relevant trainings.
• Take customer calls, participate in territory sales rhythm calls, and service team meetings.
• Respond to on-demand contract services.
• Write clear and concise reports for customers.
• Complete special projects and new hire training.
• Collaborate with Sales to identify new instrument and service opportunities.
• Ensure compliance with all safety and EHS policies.

Knowledge, Skills & Abilities:

• Strong technical, mathematical, and customer service skills.
• Understanding of microbiology principles, cGMP/GLP/GDP practices, and EHS requirements.
• Troubleshooting and problem-solving skills.
• General knowledge of electrical equipment, chemistry, and safety.
• Computer proficiency (word processing, spreadsheets, networking, databases).
• Ability to use tools and handle fluids (acids, bases).
• Strong verbal and written communication skills.
• Self-motivated, ability to meet deadlines.
• Ability to communicate and contribute in a commercial team environment.
• Ability to make good business decisions.

Required:

• Bachelor's degree in a relevant life sciences field.
• 2+ years experience in Endotoxin and/or Bioburden testing in a pharmaceutical industry or GMP facility.

Preferred:

• Domain expertise in pharmaceutical water quality testing.
• Hands-on experience with bioburden/endotoxin analytical instruments and equipment.
• Work experience in ultra-pure water applications or servicing analytical instrumentation.
• Knowledge of pharmaceutical regulations.

Work Conditions:

• Flexible schedule based on customer needs.
• Significant driving time.
• Air travel required.
• Overnight stays (70% of the time) and short notice services possible.
• Use of laptop and mobile devices.
• Work in industrial facilities (clean rooms, labs).
• Lift up to 30-50 lbs.

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