Full-Time Customer Success Manager - West

We are seeking a Customer Success Manager on the West Coast to join our team.

Responsibilities:

• Own customer onboarding, adoption, and advocacy.
• Develop success plans and goals.
• Create and execute value roadmaps.
• Establish regular client cadence (monthly, quarterly).
• Act as a trusted advisor and drive product value.
• Partner with CyberArk Account Team to identify usage opportunities.
• Advocate customer needs internally.
• Proactively engage customers throughout their journey.
• Measure and monitor Customer Health metrics/KPIs.
• Identify and resolve issues proactively.
• Leverage internal tools (e.g., Gainsight).
• Identify areas for improvement in the customer experience.

Requirements:

• 15+ years of experience in customer success, consulting, post-sales technical account management.
• Strong consulting and project management skills.
• Proven ability to drive business value and interact with clients at various levels (technical and non-technical).
• Experience with cybersecurity/SaaS solutions or enterprise software.
• Knowledge of enterprise security products and offerings.
• Understanding of cloud and on-premise IT landscapes.
• Experience with enterprise Directory services (Active Directory, LDAP, Azure).
• Knowledge of networking environments.
• Experience installing and supporting enterprise software on Windows and UNIX platforms.
• Excellent communication skills (written, verbal, business).
• Ability to simplify complex topics.
• Up to 25% travel.

Compensation: $90,000 - $125,000/year, plus commissions/discretionary bonus. Base pay may vary.

Benefits: Medical, dental, vision, financial, and other benefits.

Important Note: CyberArk is an equal opportunity employer.

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