Full-Time Support Help Desk Associate

About the Role: Support Help Desk Associate

Responsibilities:

• Analyze business practices and complete requests as per operations guidelines.
• Approve and adjust pricing.
• Review applicant files, ensure compliance, and sign leases.
• Override screening in cases of false positives or sound business decisions.
• Analyze ledger corrections for rent and other items.
• Ensure timely applicant deposit refunds within allowed parameters.
• Partner with Revenue Management, Entrata Support Group, Regional Property Managers, Area Vice Presidents, and business owners to analyze and approve various business aspects.

Qualifications:

• Strong attention to detail.
• Ability to use data entry systems and applications.
• Dependability and ability to work independently.
• Ability to perform in fast-paced environments.
• Proven ability to build strong relationships with team members from different locations.
• Advanced written and oral communication skills.
• Intermediate to Advanced proficiency in Microsoft Office Suite, Entrata, and PowerBI.
• Bachelor's Degree or equivalent experience in a related field.
• 1-3 years of related experience.
• Availability to work one weekend day.

Technical Requirements:

• Minimum internet speed of 30mbps (wired connection).
• i5 8th Gen or higher processor.
• Windows 10/macOS Catalina or higher.
• Minimum 8GB RAM.
• Dedicated home office space (quiet, private, no distractions).
• Backup internet and power solutions.
• Good headset and webcam (noise-canceling preferred).

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