Full-Time Systems & Ticketing Administrator

Description

• Responsible for a variety of tasks related to the setup and maintenance of events • Creating and managing event dates • Setting up ticketing pages • Handling cancellations or postponements • Working with in-house tools to generate reports • Using external platforms such as our ticketing provider’s platform (Vivenu) • Creating new pages on our websites with a CMS or WYSIWYG editor • Managing email journeys with Mailchimp • Monitoring live shows for any changes like cancellations or postponements • Communicating changes to our customers promptly • Liaising with our venues regarding their representation • Creating one-off bulk emails to customers in the event of event cancellation • Supporting the Systems and Ticketing team across departments • Creating graphical user documentation that is easily understood

Requirements

• Superb attention to detail and organisational skills • Solid basic IT and cloud application skills (experience with website software and email platforms like Mailchimp preferred) • Basic layout/design skills using drag-and-drop tools • Knowledge of basic marketing principles preferred • Excellent, professional interpersonal and communications skills • Ability to work under pressure • Able to sometimes work late in the evening and at weekends, as we are liaising with teams on the US west coast and putting on shows at weekends (NB we endeavour to make up for peaks of activity with time off at other times - no-one works well exhausted)