Full-Time Technical Process Project Manager

Position Overview

As the Technical Process Project Manager you will lead our planning, documentation, and rollout efforts for critical technology business initiatives. These initiatives will largely focus on technical departments of our company, including, but not limited to, IT, Security/Engineering, Cloud Ops, Support, Implementation, and Product. You will also work on change management initiatives directly relating to the customer use of Agiloft software. This individual contributor role reports to the Manager of Business Process Excellence and will play a critical role in ensuring the efficiency, effectiveness, and sustainability of assigned initiatives. You will be responsible for developing, implementing, and managing project plans to drive continuous improvement and innovation within the organization relating to technology and tools. You will be expected to have excellent verbal and written communication skills.

 Job Responsibilities

Project Management and Process Change Planning

Lead end-to end project management for critical business initiatives, ensuring timely delivery.  

Develop and execute plans to enhance business processes, efficiency, and overall performance for critical technology initiatives. 

Lead adoption for change management workflows, where directed by executives, or requested by individual department leadership

Extensively analyze the current state of our technology processes and drive discussions to ascertain the best possible future state given organizational constraints. 

Create, implement, and iterate workflows with the goal of reaching that best possible future state. 

Prepare the business for large changes relating to streamlined and organized technology workflows, including more standardized use of tools across the organization. 

Establish best practices regarding assigned initiatives based on research into industry standards for similarly situated companies in terms of size and growth trajectory 

Collaborate cross-functionally to align technology process improvements with the organization's goals and objectives.

Drive best practices for use of tools including Jira, Confluence, etc. to ensure that tech stack changes are clear and auditable. 

Develop a high level of understanding of Agiloft’s organizational structure and Departmental responsibilities so that all necessary stakeholders are both able to provide input and remain informed of next steps. 

Display leadership skills in navigating process improvements through to adoption, showing a high degree of diplomacy, patience, and empathy in written and verbal communications. 

Assess projects and functions on risk exposure, impact, and threats and work with department heads and SMEs to creatively provide solutions to respond to business needs and address risk exposure

Manage the functionality of the Operations Resource Tracker while also identifying future process improvement opportunities and adding those opportunities to that Tracker.