Full-Time UX Operations and Research Associate

About Us

QuillBot is on a mission to make written communication better and more efficient. With over 56 million users worldwide, QuillBot empowers people to write without limits.

Job Responsibilities:

• UX Research (50%):Conduct tactical & lightweight research to guide decisions, plan and run surveys, usability tests, and concept evaluations.
• Translate findings: Translate findings into clear, actionable insights.
• Research operations (50%): Optimize research processes and build scalable systems.
• Participant management: Oversee participant recruitment while maintaining ethical compliance.
• Tooling & automation: Evaluate and manage research tools.
• Knowledge management: Maintain and curate our research repository.
• Team Alignment: Lead weekly team meetings and adapt research schedules.
• Company engagement: Ensure that research insights are socialized and reused across teams.
• Vendor and budget coordination: Manage contracts and renewals for research tools.
• Org-wide education: Support a research culture by creating internal resources.

Ideal Candidate:

• Bachelor’s degree in HCI, Psychology, Sociology, Design, Anthropology, or a related field.
• 3+ years of experience in UX research operations, UX research, or a related role.
• Demonstrated ability to conduct lightweight, tactical research.
• Experience with research and user testing tools.
• 2+ years of experience recruiting participants.
• Excellent communication skills.
• Comfort with ambiguity.
• A systems thinker.

Desired Skills:

• Prior experience working in a startup or scrappy team environment.
• Strong project management and coordination skills.
• Experience with user research tools like Dovetail, SurveyMonkey, etc.

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