Full-Time UX Research Manager

We’re hiring a UX Research Manager committed to free knowledge, human-centered research, open source, open data, transparency, privacy, and collaboration.

Role Overview:

• Leading and supporting a small team of UX researchers and a program manager.
• Overseeing research that informs and advances Wikipedia’s product development across 300+ languages.
• Working remotely with a distributed team (UTC+3 to UTC-7).
• Accountable for UX Research function serving stakeholders within the Wikimedia Foundation and broader movement.
• Close collaboration with Research, Decision Science, Design, and Product teams.
• Coordination with Wikimedia affiliates and understanding UX research community needs.

Key Responsibilities:

• Building and managing a high-performing, collaborative research team.
• Identifying research opportunities informing product and technology teams.
• Acting as a strategic partner for leaders in adopting research-based recommendations.
• Leading planning and strategy discussions through research analysis.
• Developing an annual plan and managing team budget.

Skills and Experience:

• 3+ years managing UX researchers in a large organization.
• 3+ years working with senior leadership.
• 5+ years conducting UX research in product-focused teams.
• Experience translating research into design and product.
• Master’s or PhD in relevant field (e.g., HCI, Psychology).
• Excellent oral and written communication skills in English.

Qualities:

• Deep understanding of Wikimedia’s mission and values.
• Ability to manage ambiguity and change.
• Self-motivated and proactive.
• Effective communication and active listening skills.
• Curious, critical thinking, and lifelong learning mindset.
• Strong time management skills.
• Focus on delivering high-impact work.
• Investment in workplace quality and health.
• Comfort with open, public, multicultural collaboration.

Preferred Experience:

• Teams with mixed method expertise
• International vendors/contractors
• Volunteer communities/projects
• NGO/non-profit/social good organizations
• Wikimedia projects
• Fluency in languages beyond English
• Published research (past 3 years)

Travel: Up to 4 trips/year.

Meetings/Work Hours: Available for critical meetings/synchronous work between 15:00 and 19:00 UTC.

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