Full-Time VP Customer Success

VP, Customer Success

Position Summary: We seek a visionary VP of Customer Success to lead our team. This role provides strategic direction, operational leadership, and executive guidance for customer success.

Key Responsibilities:

• Develop, implement, and improve the customer implementation process.
• Create metrics and reporting for the customer implementation process.
• Manage a closed-loop process for implementation learnings.
• Develop long-term relationships with assigned customers, connecting with key stakeholders.
• Be the client advocate, ensuring appropriate attention and value.
• Become the in-house expert on the client's business.
• Oversee quarterly business reviews.
• Proactively manage customer issues and escalations.
• Engage customer partners integrating with VIVIO.

Education and Experience:

• Bachelor's degree in business administration, Healthcare Management, or a related field. MBA preferred.
• 10+ years of experience in a senior Customer Success role.
• Demonstrated competence in senior leadership, managing cross-functional teams.
• PBM (Pharmacy Benefit Management) experience required.
• Strong storytelling and presentation skills, engaging senior audiences.
• Ability to influence multiple stakeholders.
• Proven ability to use data analytics to drive performance.
• Exceptional communication and analytical skills.
• Strong project management skills.
• 25%+ travel.

Personal Attributes:

• Strong problem-solving skills.
• Excellent relational skills; teamwork, persuasion, and influence.
• Diplomacy, patience, and integrity.
• Innovation and thought leadership.
• Ability to work in a fast-paced environment.

Compensation & Benefits:

• Base Salary: $170K-$190K
• Annual Bonus eligible
• Comprehensive Benefits Package: Medical, Pharmacy, Dental, Vision, Life Insurance, Stock Options, 401(k) with Company Match, PTO

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