Full-Time Workflow Design Studio – UX Design Strategist

The Team

The Workflow Design Studio reimagines customer experiences to drive innovation. The Studio is a specialized team of Service Designers, Developers, and Architects practicing Design Thinking who work with our customers and colleagues during the pre-sales process to co-create innovative solutions to key business challenges.

The Role

Your focus will be placed on finding the intersection of human needs and business impact. You thrive in a fluid work environment, and are a self-motivated partner, leader and hands on maker.

What you get to do in this role:

• Plan, facilitate, and co-deliver design thinking led engagements and workshops with customers
• Lead research activities and synthesis with the team to understand the current state
• Co-create future state solutions with customers and colleagues
• Transform co-created future state narrative design into an experience, then enhance and refine through validation of design concepts
• Articulate and logically communicate concepts with technical and non-technical audiences.
• Design impactful ways of relating ideas and concepts to executive audiences
• Synthesize, create, and publish engagement stories and artifacts to share with the wider community and the product teams

In order to be successful in this role, we need someone who has:

• 8+ years of Service Design experience with the ability to envision and inspire holistic customer-centric solutions
• Comfort and ease in customer-facing meetings (pitching and planning sessions) and workshops (facilitating)
• Experience in conceptualization, design strategy, UX, and art direction of prototypes
• Understanding native mobile, web application, and responsive web design experience
• Command of design basics: readability, iconography, color, and spatial relationships
• Familiarity with collaboration, design and prototyping tools such as Miro, Sketch & Figma
• Strong storytelling and communication design skills

Nice to haves:

• Experience working in or with enterprise customers.
• Experience working on consumer digital products.
• Product/business strategy
• Hands on experience with mobile, web application, and responsive web UX/UI design

Relevant Mindset:

Confident, collaborative, and flexible as a member and discipline leader in an interdisciplinary team where teamwork is imperative to drive better customer outcomes.

Expected Travel: 25%

What is the last date for applying to the job?

Which countries are accepted for this remote job?