Full-Time Access Counselor

About BraveBrave Health is on a mission to expand access to high-quality, affordable care for behavioral health conditions. We utilize the power of technology to eliminate barriers and expand access to high quality mental health and substance use disorder treatment. Through telehealth services we are able to reach those in need, when and where they need it. As a community based start-up, our goal is to make quality mental health services accessible for all.

Job Overview

Our team is currently seeking a full-time Access Counselor for a 10am-7pm ET (9am-6am CT) shift. This role works fully remote; all equipment will be provided. Focus on driving patient engagement via fielding inbound communications.

Job Responsibilities:

• Answer incoming calls and SMS’s from patients as well as clinicians.
• Assist in fielding voicemails and e-mails.
• Register and maintain accurate patient charts.
• Schedule patient appointments.
• Verify patient insurance.
• Assist patients with minor questions.
• Resolve problems and fulfill caller requests.
• Coordination with other departments as needed.
• Support the outreach team.
• Other duties as assigned.

Qualifications

• 1-3+ years in a patient-facing role in a healthcare setting (call center experience preferred)
• Experience with patient accounts in a healthcare setting
• Ability to communicate appropriately with patients and staff
• Excellent customer service skills
• Strong attention to detail
• Maintain a calm and professional demeanor
• Comfortable with shifting demands
• Knowledge of Google and electronic health record systems
• Spanish-speaking REQUIRED (must be fluent in both English and Spanish)
• Eligibility to work in the United States.

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