Full-Time PARS Client Liaison (Remote)

As the PARS Client Liaison, you will report to Experian Health. You will manage the successful partnership between the Payment Appeal Recovery Service (PARS) and the Client. As the primary contact for the client, you will work with all Experian Health departments and PARS staff to ensure client satisfaction, Return on Investment (ROI) and PARS success. Occasional travel to client locations may be necessary.

You'll have opportunity to:

• Act as the client's primary liaison with PARS
• Review and understand our client's service contract/amendment and the PARS responsibilities within each amendment
• Understand and track the performance goals for each client and meet with each to review their current status
• Present PARS Activity Reviews to each client
• Compile, produce and present Contract Manager (CM) Reports to the client throughout client life cycle
• Responsible for appeal recovery validation within CM and the reporting of Contingency billing to each client
• Monitor client ROI and identify activities to improve and increase their ROI
• Maintain data integrity of CM to achieve accurate claim valuation and improve the efficiency of variance review/appeal activities
• Work directly with the Appeal Analyst(s) to communicate variance review/appeal best practices and client specific requirements
• Provide support to the Appeals Analyst(s) as questions arise
• Work directly with the Appeal Analyst(s) to resolve CM data issues affecting claim valuation identified through the variance review process and to resolve large volumes of underpaid claims through claim projects with the payer
• Work directly with client and payer to resolve identified patterns/trends of payment variances not handled through claim payment projects
• Manage the identification, resolution, documentation, and tracking of client or payer issues
• Deliver communication to clients on new CM releases and updates to enhance valuation
• Identify new client revenue opportunities (new contracts, contract changes, additional training needs)
• Solicit and manage client feedback and communicate client requests throughout PARS
• Coordinate and lead group conference calls and meetings
• In cooperation with the Sales Executives, coordinates and attends site visits to existing and potential PARS clients
• Provide daily management of PARS staff reporting directly to the Liaison

Bachelor's degree or greater in related field, or equivalent education and experience.
10 years' experience in healthcare
5 years' experience working directly with clients
5 years' experience presenting to an internal audience and working positively with the senior level of client's management team
experience with workflow and business process analysis in a large physician organization. Knowledge of the reimbursement process within a health care setting

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