Full-Time Account Manager
Level Access is hiring a remote Full-Time Account Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Level Access
Job Title
Account Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
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Job Details
Interested in working for a company that provides you a chance to grow professionally, give back to society, and make money doing it? If so, Level Access may be the right company for you.
Role Overview: We are seeking a dynamic and results-driven Account Manager to join our account management team with a focus on State, Local Government, Education (SLED), and regulated utilities. The ideal candidate will possess a strong background in sales within these sectors, with Education (EDU) experience considered a plus. This role requires a highly motivated professional who excels in building relationships, driving pipeline growth, and closing business.
The Account Managers work with existing Level Access EDU and Public Sector clients to analyze accessibility trends that impact industries, build nurture and outreach campaigns to drive interest, and maintain continuous and high activity levels across renewal, upsell, and cross-sell activities.
Responsibilities
- Manage a full retention lifecycle – on-boarding, key check-ins and renewal conversations – in order to drive the highest contract value retention rates possible
- Partner with a customer success manager in order to steer clients down successful paths; as a team, your goal is to help clients on their accessibility journey and maintain high levels of engagement and satisfaction
- Identify areas for growth – namely up-sells from current product subscriptions, cross-sells into new product subscriptions and expansion into new lines of business – and surpass net-retention targets
- Deliver compelling arguments for digital accessibility to a variety of audiences – ranging from front-line to senior/C-suite – via a combination of virtual (i.e. Skype/WebEx) and in-person presentations
- Partner with internal team members (customer success, consulting services and sales engineering) to craft compelling proposals and right-fit solutions that match unique customer use cases
- Consistently meet / exceed monthly, quarterly and annual bookings objectives
- Work in a team environment, collaboratively evolving our process and approach
- Develop and maintain quarterly and annual strategic account plans
- Use Salesforce to manage all aspects of prospect / client communications, activities and tasks
- Apply sales enablement technologies – LinkedIn Sales Navigator, Zoominfo, Seismic and RingDNA – in order to increase share of wallet within account hierarchies
Achievement Metrics
- % Quota Attainment: The ability to achieve quarterly quota attainment, comprised of two key elements:
- Net-retention of dollars under management (net-retention rate)
- The sale of one-time services (e.g. accessibility consulting projects) to current customers
- Pipeline Development: The ability to develop and maintain a minimum of 2X to 3X overall depth of pipeline to quota
- Retention Lifecycle (RLC) excellence: The ability to drive consistent, timely and high value interactions with your pool of customers
- Gross and net-retention rates: The ability to renew baseline renewal dollars and expand them into new products, services and lines of business
- Product Certification: Maintain demo certification and product knowledge
- Forecasting: The ability to accurately forecast and maintain Salesforce data, including delivering fluid and precise forecasts for the current quarter while providing an accurate view into business health and trends for the next renewals quarter.
Qualifications
- 3-5 years B2B sales experience required
- Experience with solution-selling/consultative selling methodologies
- Experience working to manage a current book of business (i.e. renewals and expansion)
- Experience with Public Sector and EDU space is a huge plus
- An uncanny ability to organize and execute in an organized fashion
- Deep understanding of business concepts for large national and international corporations
- Outstanding time management skills and attention to detail
- Ability to navigate commercial discussions across large organizations and matrixed environments
- The ability to establish rapport and deliver compelling, persuasive propositions to an executive level audience
- Excellent phone and writing skills
- Comfort with change management + a start-up appetite to move quickly and try new things
- Understanding of web technology specific to accessibility is a plus
- College degree or equivalent experience preferred
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Account Manager at Level Access is
11th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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