Full-Time Account Manager

• Ensure a smooth internal customer account transition from the Sales Rep (SR) and Customer Success Manager (CSM) while delivering on all commitments and timelines
• Assist customers with the setup and activation of their account. Build strong, consultative, strategic relationships with customers that result in business growth
• Confidently ask discovery questions to fully understand needs/wants of each account
• Encourage the increase of product usage and revenue growth from each account
• Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization
• Respond to all inbound sales and service inquiries/requests from current clients in timely manner
• Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers
• Foster a team atmosphere - support your teammates and share lessons learned
• Maintain accurate daily record of sales activity using Salesforce.com
• Meet and/or exceed department metrics and goals
• Assist Regional Manager with projects related to outreach, finance, data, and/or product related efforts
• Assist new team members with training and platform/process knowledge
• Own key projects and set the standard by leading by example
• Discern and report financial data for platform related performance metrics, drive behaviors and adoption within the team
• Other duties as assigned

• Willingness to travel on a semi-regular basis to engage with partners & customers
• Strong written and telephone skills required
• 2+ years’ experience in sales, account management, and/or customer service
• Strong work ethic to effectively manage your time to drive growth within your territory
• Demonstrated multi-tasking abilities with consistent and timely follow-through

• College degree or equivalent experience
• Strive for honesty, transparency, and accurate communication - always over deliver
• Able to exercise independent judgment while taking great pride in your work
• Empathetic, solutions oriented and a true passion to service customers
• Ability to embrace change and thrive in situations where there is no “paved path”
• Sales experience within software (SaaS) or web-based applications is preferred
• Experience using salesforce.com or similar CRM system is preferred
• A self-starter and problem solver, a team player
• Strong knowledge of the sports landscape and sport specific to this role

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