Full-Time Account Manager

• Ensure a smooth internal customer account transition from the Sales Rep (SR) and Customer Success Manager (CSM) while delivering on all commitments and timelines
• Assist customers with the setup and activation of their account. Build strong, consultative, strategic relationships with customers that result in business growth
• Confidently ask discovery questions to fully understand needs/wants of each account
• Encourage the increase of product usage and revenue growth from each account
• Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization
• Respond to all inbound sales and service inquiries/requests from current clients in timely manner
• Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers
• Foster a team atmosphere - support your teammates and share lessons learned
• Maintain accurate daily record of sales activity using Salesforce.com
• Meet and/or exceed department metrics and goals
• Assist Regional Manager with projects related to outreach, finance, data, and/or product related efforts
• Assist new team members with training and platform/process knowledge
• Own key projects and set the standard by leading by example
• Discern and report financial data for platform related performance metrics, drive behaviors and adoption within the team
• Other duties as assigned

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