Full-Time Accounts Receivable Specialist

Bitwarden is the trusted identity security leader for millions of users, empowering enterprises, developers, and individuals to securely manage and share sensitive information. Bitwarden makes it easy for all users to extend robust security across their devices.

We are searching for an attentive and analytical Accounts Receivable Specialist to assist with receivables management, proactive collections outreach, transaction reconciliation, and account administration.

Responsibilities:

• Manage receivables
• Reach out to customers with open invoices
• Collect payments
• Update accounts to reflect changes
• Coordinate with resellers and customers for quoting, supplier updates, PO issuance, or internal approvals to enable invoices to be paid.
• Prepare consolidated account statements for resellers and MSPs
• Identify and resolve billing and account errors
• Assist with other accounting duties and participate in departmental projects.

Requirements:

• A passion for helping Bitwarden users.
• Strong sense of empathy and the ability to advocate for others.
• Experience with customer service and billing issues.
• Understanding of confidential billing and accounting information.
• Superb organization, attention to detail, and time management skills.
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, and ability to learn quickly.
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment.
• Working knowledge of Google G Suite and/or Microsoft Office applications.
• Experience with cloud and/or web-based applications (a plus).
• Experience with Stripe (a plus).
• Experience in retail or other fast-paced customer-facing environments (a plus).

Interview Process:

• Screening call with Recruiting Manager
• Interview with Senior Manager of Billing Operations
• Interview with VP of Customer Success
• Interview with Chief Customer Officer

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