Full-Time Customer Service Coordinator

FAN EXPO HQ is the world's largest pop-culture event producer. As a Customer Service Coordinator, you'll be the hero ensuring our fans have exceptional experiences.

This remote gig lets you work from home, but on-site presence at select events is required throughout the year. Remote support for other events is also needed.

Key Responsibilities:

• Provide outstanding service via email and in-person.
• Travel to events for on-site customer service.
• Collaborate with Operations and Marketing for customer/ticketing issues.
• Work with Marketing and ticket providers to improve fan experience.
• Offer solutions, follow-up, and escalate issues as needed.
• Handle order placement, refunds, upgrades, exchanges.
• Manage a high volume of incoming emails and provide info.
• Assist with accessibility requests.
• Maintain accurate records and file necessary documents.
• Adhere to communication procedures and policies.
• Compile reports on customer satisfaction, ticketing, etc.
• Assist with ticket builds and Will Call requests.
• Support RFID badge ordering and fulfillment.
• Contribute to enhancing FAN EXPO shows.
• Perform other duties as needed.

Requirements:

• Proven customer service experience, preferably in events.
• Strong written and verbal communication skills.
• Ability to work independently and manage time remotely.
• Willingness to travel and be on-site at events.
• Proficiency in customer service software (e.g., Zendesk), Word, Excel.
• Exceptional problem-solving skills and attention to detail.
• Positive attitude, strong work ethic, and team player.
• Located in the United States.

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