Full-Time Admissions Coordinator

About Charlie Health: Millions of people face barriers to mental health care. Charlie Health provides personalized, virtual care to connect people with life-saving treatment.

About The Role: The Admissions Coordinator is a critical role, facilitating patient admissions. You'll interact with prospective clients, families, and referral sources, gathering information, communicating financial policies, and maintaining client records in Salesforce. Meeting KPIs, such as time-to-admission, is essential.

Responsibilities:

• Handle a high volume of calls from clients, families, and referral sources professionally and compassionately.
• Build rapport and gather demographic, presenting problem, and treatment history information.
• Explain financial policies, payment options, and financial assistance.
• Maintain meticulous client records (treatment consents, insurance) in Salesforce.
• Collaborate with internal teams to meet KPIs (time-to-admission, client satisfaction).
• Maintain consistent communication with all parties to advance clients through the program.
• Understand and articulate Charlie Health's services, mission, and vision.

Qualifications:

• Bilingual (Spanish and English).
• High school diploma or equivalent.
• 2+ years sales experience (healthcare admissions experience preferred).
• Proven track record of exceeding performance targets (sales or admissions).
• 1+ year Salesforce experience.
• Adaptable to a shift-based schedule.
• Strong multitasking skills.
• Familiarity with HIPAA a plus.
• Experience working with adolescents/young adults in mental health a plus.
• Proficiency in Microsoft Office and Google Suite.

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