Full-Time Application Support Analyst

Join our dynamic team as an Application Support Analyst, delivering top-notch technical assistance to Aledade app users (internal and external).

Primary Responsibilities:

• Assist users via chat, resolving technical issues using predefined steps.
• Triage incomplete support tickets.
• Troubleshoot technical issues (via tickets) with predefined steps covering areas like App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc.
• Execute sub-tasks of projects within the Practice Success workstream under senior team member supervision.

Minimum Qualifications:

• Minimum 1 year experience troubleshooting application issues in healthcare settings.
• Basic understanding of HL7 SIU/ADT, HIPAA X12 837, and CCDA (including transmission methods).
• Ability to navigate AWS S3 folders.
• Basic analytical thinking, problem-solving, and customer service skills (professional communication, active listening, patience, positive language, handling complaints professionally, and empathy).
• Teamwork and ability to accept constructive feedback.

Preferred Skills:

• Ability to read/write simple SQL statements or execute SQL statements written by other team members.

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