Full-Time Area Lead, Head of Commercial - Customer Excellence Group

• Owning success, renewal, and growth for Commercial Major Area customers.
• Driving alignment of customer success resources.
• Delivering business impact through understanding customer issues.
• Building C-level relationships.
• Developing repeatable methodologies.
• Executing growth plans with Sales.
• Establishing relationships across sales, services and product leadership.
• Managing key business metrics.
• Driving value and NPS.
• Creating an inclusive culture.

• Building a world-class organization.
• Proven market experience.
• Experience with enterprise environments.
• Operational skills.
• Delivering customer functionality.

• 15+ years of experience in software solutions.
• Experience in customer success or related role.
• Strong P&L experience.
• Knowledge of ServiceNow landscape.
• Strong leadership, management, and interpersonal skills.

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