Full-Time Area Reservations Manager

• Report on key performance indicators (KPIs) related to reservations and revenue.
• Track and report on agent performance and productivity metrics.
• Help achieve departmental conversion and revenue targets while maximizing room revenue and occupancy.
• Analyze booking patterns, market trends, and competitor pricing to make informed recommendations.
• Maintain rate integrity and communicate strategies to the reservations team.
• Develop and implement policies and procedures to enhance efficiencies and to optimize the reservations experience for our guests.
• Conduct quality assurance by scoring calls, performing audits, providing coaching and feedback for each team member.
• Foster a positive and collaborative team environment.
• Train, mentor, and lead each team member to grow agent performance and ensure guest satisfaction is met.
• Address and resolve any guest issues or concerns related to reservations.
• Develop and maintain relationships with repeat guests and travel partners to enhance loyalty.
• Work collaboratively with other team leaders to strategize on key objectives.
• Make quarterly trips to each property to stay up to date on resort information.
• Maintain accurate and relevant knowledge of all properties within the region.
• Other duties as assigned.

• 1-3 years of supervisory experience
• Excellent communication skills, both written and verbal
• Must be willing to work a flexible schedule
• Strong computer skills
• People person
• Previous reservation sales experience
• Must have a quiet, dedicated space, free of distractions
• Previous experience with Opera, NAVIS/Revinate is preferred
• Must be able to type 35 wpm

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